OVERVIEW AI Revenue Labs provides conversation management automation services for real estate professionals on a subscription basis. This Refund Policy outlines our refund eligibility, process, and limitations. Our Commitment: We stand behind the quality of our services. If you're not satisfied, we want to make it right. Key Principle: Refunds are evaluated on a case-by-case basis, prioritizing fairness and customer satisfaction while protecting against abuse.

REFUND ELIGIBILITY 2.1 30-Day Money-Back Guarantee New Subscribers Only: If you subscribe to any AI Revenue Labs service tier (Essentials, Growth, or Scale) for the first time, you are eligible for a full refund if: You request the refund within 30 days of your initial subscription date You have not previously subscribed to AI Revenue Labs services You have made a good-faith effort to use the service You provide specific feedback on why the service didn't meet your needs What You Get Back: Full refund of your first month's subscription fee Pro-rated refund for annual subscriptions (first 30 days) What You Don't Get Back: Setup fees (if applicable) Custom development work Third-party integration costs Training session fees (if purchased separately) How to Request: Email [email protected] with: Your account email address Subscription start date Reason for refund request Brief description of issues encountered Processing Time: 7-10 business days after approval 2.2 Service Failure Refunds Eligible Circumstances: You may receive a partial or full refund if: System Downtime: Service is unavailable for 24+ consecutive hours Outage is caused by our infrastructure (not third-party providers) You report the outage within 72 hours of occurrence Refund: Pro-rated credit for downtime period Feature Non-Delivery: Promised features are not delivered within stated timeline Core functionality fails to work as documented Material misrepresentation of service capabilities Refund: Partial refund based on impact assessment Data Loss: Loss of your data due to our negligence Failure of our backup systems Breach of our data protection obligations Refund: Full month refund or service credit, as determined under our Terms of Service. How to Request: Email [email protected] with: Detailed description of the issue Screenshots or documentation of the problem Timeline of when issue occurred Impact on your business operations Investigation Period: We will investigate within 5 business days and respond with our determination. 2.3 Billing Error Refunds Automatic Refunds for: Duplicate charges Incorrect subscription tier billing Charges after subscription cancellation (if proper notice given) Processing errors Unauthorized charges Processing: We will automatically refund billing errors once identified No formal request needed for clear errors Refund processed within 5 business days Notification sent to your account email If You Notice First: Email [email protected] with: Transaction date and amount Description of the error Expected charge amount Response Time: 3 business days

NON-REFUNDABLE ITEMS The following are NOT eligible for refunds under any circumstances: 3.1 Completed Services Custom Work: Custom automation development Custom integration setup Bespoke workflow creation Strategy consulting sessions Training sessions already delivered Rationale: Once custom work is completed and delivered, the value has been provided and cannot be "returned." 3.2 Partial Month Usage After 30-Day Window: Monthly subscriptions used beyond 30 days Partial month usage (you used 15 days, want refund for remaining 15) Subscription changes (upgrade/downgrade doesn't trigger refund of previous tier) Rationale: Our services are available for your use throughout the month. Partial usage doesn't reduce our operational costs. 3.3 Third-Party Costs External Services: SMS/message delivery fees Third-party integration costs API usage fees from external platforms Domain or hosting fees (if applicable) Rationale: These costs are passed through from third parties and are non-refundable. 3.4 Annual Subscriptions After 30 Days: Annual plans are non-refundable after the initial 30-day period You may cancel to prevent next year's renewal No pro-rated refunds for unused months Rationale: Annual plans are offered at a discounted rate in exchange for the commitment. Exception: Service failure refunds (Section 2.2) still apply. 3.5 Add-On Services Non-Refundable Add-Ons: Additional user seats (after added) Extra message volume credits (once purchased) Premium support packages One-time setup fees Rationale: These are optional enhancements purchased in addition to your base subscription.

REFUND PROCESS 4.1 Request Submission Step 1: Submit Request Email the appropriate address: General refunds: [email protected] Billing errors: [email protected] Service issues: [email protected] Include: Account email address Subscription tier Reason for refund Supporting documentation (if applicable) Step 2: Verification We will verify: Your account status Subscription history Usage patterns Previous refund requests Step 3: Review Our team will review your request based on: Eligibility criteria (Section 2) Good-faith usage attempt Documentation provided Service performance records Step 4: Decision You will receive: Approval or denial notification Explanation of decision Refund amount (if approved) Timeline for processing Step 5: Processing If approved: Refund issued to original payment method Processing time: 7-10 business days Confirmation email sent 4.2 Timeline Our Commitment: Initial response: Within 3 business days Investigation completion: Within 7 business days Refund processing: Within 10 business days of approval Total timeline: Up to 20 business days from request to refund Delays: Additional time may be required for: Complex technical investigations Third-party payment processor issues Verification of unusual circumstances Bank processing times (beyond our control) 4.3 Appeal Process If Request Denied: You may appeal by: Responding to the denial email with additional information Providing new documentation supporting your case Requesting escalation to management review Escalation: Email [email protected] with: Original request details Denial reason received New information or circumstances Why you believe decision should be reconsidered Final Review: Management will conduct final review within 10 business days. Final Decision: The management review decision is final and binding.

CANCELLATION VS. REFUND Important Distinction: Cancellation and refund are two separate actions. 5.1 Cancellation Only How It Works: You cancel your subscription Service continues until end of current billing period No charges for next billing period No refund for current period (unless within 30-day guarantee) When to Cancel: You want to stop future charges You'll finish using service through current period You're outside the 30-day window How to Cancel: Log into your account dashboard Navigate to "Billing & Subscription" Click "Cancel Subscription" Confirm cancellation Receive confirmation email 5.2 Cancellation + Refund Request How It Works: You cancel your subscription AND You request a refund for current period When to Do This: You're within 30-day money-back window Service failure occurred Billing error needs correction How to Do This: Cancel subscription (as above) Submit refund request (Section 4.1) Wait for review and decision Important: Cancelling does NOT automatically trigger a refund. You must request the refund separately.

REFUND METHOD 6.1 Original Payment Method Default Process: Refunds are issued to the original payment method Credit card refunds appear within 7-10 business days Bank transfers may take longer (check with your bank) 6.2 Payment Method No Longer Valid If Original Method Unavailable: We will contact you for alternate refund method Options may include: bank transfer, check, or credit to new payment method Additional verification may be required Processing time may be extended 6.3 Partial Refunds How We Handle: Partial refunds follow the same process Amount is pro-rated based on the issue Calculation method is explained in approval email Same timeline applies

SPECIAL CIRCUMSTANCES 7.1 Force Majeure Service Interruptions Beyond Our Control: If service is disrupted due to: Natural disasters War or terrorism Government actions Internet infrastructure failures Third-party platform outages Refund Policy: No automatic refunds for force majeure events We will work to restore service as quickly as possible May offer service credits or extensions (discretionary) Evaluated case-by-case based on duration and impact 7.2 Account Termination for Violation If We Terminate Your Account: For violations of Terms of Service: No refund for current subscription period No refund for annual subscriptions (unused months) No refund for add-on services or features Rationale: Service access is a privilege that requires compliance with our Terms. 7.3 Fraudulent Activity If Fraud Detected: No refunds for accounts involved in fraudulent activity Account immediately suspended Law enforcement may be notified Legal action may be pursued Protection Against Fraud: We monitor for unusual refund patterns Multiple refund requests may trigger additional verification Abuse of refund policy may result in account termination 7.4 Subscription Transfers No Refunds for Transfers: If you transfer your subscription to: Another person Another company Another email/account Policy: Original subscriber is not eligible for refund New subscriber receives full subscription term 30-day guarantee applies to new subscriber (if first-time user)

CREDITS VS. REFUNDS 8.1 Service Credits When We Offer Credits: Instead of refunds, we may offer account credits for: Minor service disruptions Goodwill gestures Customer retention Performance issues that don't meet refund threshold How Credits Work: Applied to your account balance Automatically used for next billing cycle Non-transferable and non-refundable Expire if account is cancelled (no cash value) Acceptance: Credits are offered at our discretion You may request refund instead (subject to approval) Accepting a credit does not waive your right to future refunds 8.2 Credit vs. Refund Decision We Determine Based On: Severity of issue Financial impact to you Service usage history Previous credits or refunds issued Overall customer relationship Your Choice: If both credit and refund are offered, you may choose your preference.

EXCEPTIONS AND DISCRETIONARY REFUNDS 9.1 Compassionate Circumstances We May Grant Refunds For: Serious illness or medical emergencies Death of subscriber Business closure or bankruptcy Natural disaster affecting your business Other extraordinary hardship How to Request: Email [email protected] with: Detailed explanation of circumstances Supporting documentation (if available) Request for compassionate consideration Evaluation: Reviewed by senior management Decided case-by-case May include partial or full refund May include extended service access instead 9.2 Customer Loyalty Consideration Long-Term Subscribers: If you've been a subscriber for 6+ months: We may offer more flexible refund terms Goodwill refunds for service issues Credits for inconveniences Extended support during problems Rationale: We value long-term relationships and will work harder to make things right for loyal customers.

REFUND LIMITATIONS 10.1 Maximum Refund Amount Cap: Maximum refund is limited to amount paid in current subscription period For annual plans within 30 days: full annual amount Annual plan refunds are governed primarily by our Terms of Service. No Consequential Damages: Refund policy = money back logic only Limitation of Liability: Our total liability for refunds is limited as stated in our Terms of Service. 10.2 Frequency Limitations Abuse Prevention: Only one 30-day money-back guarantee per customer (lifetime) Multiple refund requests within 12 months may be denied Pattern of subscribe-refund-resubscribe will result in permanent ban Suspected abuse will be investigated Fair Use: We reserve the right to deny refunds to customers who demonstrate a pattern of abuse.

TAX AND FEES 11.1 Tax Refunds Sales Tax: If you paid sales tax, it will be refunded with your subscription fee Tax refunds follow same timeline as subscription refunds International Taxes: GST, VAT, or other international taxes will be refunded according to local regulations May require additional processing time 11.2 Transaction Fees Non-Refundable: Refunds are issued for the subscription amount paid. Payment processor fees are not separately refunded to us by the processor.

CONTACT INFORMATION 12.1 Refund Requests Primary Contact: Email: [email protected] Subject: Include "Refund Request - [Your Account Email]" Information to Include: Full name Account email address Subscription tier Reason for refund Supporting documentation 12.2 Billing Questions Billing Department: Email: [email protected] Phone: [Your Support Number] Hours: Monday-Friday, 9 AM - 6 PM IST 12.3 Appeals Management Review: Email: [email protected] Subject: "Refund Appeal - [Your Account Email]" Response Time: 10 business days 12.4 General Support Customer Support: Email: [email protected] Phone: [Your Support Number] Hours: Monday-Friday, 9 AM - 6 PM IST

POLICY UPDATES 13.1 Changes to This Policy We May Update: Refund eligibility criteria Processing timelines Refund methods Contact information Notification: Email notification of material changes 30 days advance notice for changes that reduce your rights "Last Updated" date will be revised Continued use after changes = acceptance 13.2 Grandfathering Existing Subscriptions: If policy changes reduce refund rights, your existing subscription is governed by the policy in effect when you subscribed New policy applies only to renewals or new subscriptions

LEGAL DISCLAIMERS 14.1 No Guarantee of Refund Important: This policy outlines circumstances where refunds may be granted, but does not guarantee a refund in every situation. All refund decisions are made based on the circumstances and this policy based on the circumstances of each case. 14.2 Relationship to Terms of Service Governing Documents: This Refund Policy is part of and governed by our Terms of Service. In case of conflict, the Terms of Service prevail. 14.3 Right to Refuse Service We Reserve the Right: To refuse service to anyone To terminate accounts for policy violations To deny refunds for abuse or fraud To modify or discontinue services 14.4 Dispute Resolution If You Disagree: Refund disputes are subject to the dispute resolution provisions in our Terms of Service, including: Informal resolution attempts Binding arbitration Limitation of class actions

FAIR USE COMMITMENT Our Promise: While this policy protects our business from abuse, we are committed to: Treating every refund request fairly Listening to your concerns Working to resolve issues before refunding Prioritizing customer satisfaction Being reasonable and flexible when circumstances warrant Your Responsibility: We ask that you: Used the Service in a normal manner for its intended purpose. Communicate issues to us promptly Provide honest feedback Work with us to resolve problems Respect the refund policy limitations